Buyer Protection

Money-back confidence for online vehicle purchases.

At High Peak Vehicles Auction LLC, we provide clear inspection, return, warranty, and exclusion terms so buyers can purchase through our auction process with more confidence.

5 Inspection 5-day inspection period
30 Return Window 30-day money-back guarantee
6 Warranty 6 months / 10,000 miles on eligible vehicles
How the guarantee works

Review the main buyer protection terms before bidding or purchasing.

Listing-specific exclusions always control if a vehicle or asset is marked AS-IS / WHERE-IS. Please review each lot carefully before placing a bid or using Buy Now.

5-Day Inspection Period

All vehicles and assets sold through High Peak Vehicles Auction LLC include a 5-day inspection period beginning on the date the buyer takes possession. During this period, the buyer may inspect and evaluate the asset to confirm it substantially matches the listing description.

30-Day Money-Back Guarantee

Eligible purchases may qualify for a 30-day money-back guarantee when the return request is submitted within 30 calendar days of taking possession and all return conditions are satisfied.

6-Month / 10,000-Mile Limited Warranty

Eligible vehicles may include a 6-month / 10,000-mile limited warranty unless otherwise stated. Coverage applies only to specific mechanical components.

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Clear Listing Exclusions

Some assets may be sold AS-IS / WHERE-IS with no warranty or guarantee. Any exclusion is disclosed in the listing before purchase so buyers can review terms before bidding or buying.

Money-back return conditions

A return request may be considered only when all required conditions are met.

  • The request must be submitted within 30 calendar days of taking possession.
  • The asset must be returned in the same condition as received.
  • Vehicles must not exceed 1,000 miles driven during the inspection period.
  • No disassembly, modification, or alteration is permitted.
  • Refunds are issued after successful return inspection and verification.

Limited warranty exclusions

Limited warranty coverage does not apply to every issue or every vehicle.

  • Normal wear and tear
  • Cosmetic issues
  • Maintenance items
  • Damage caused by misuse, neglect, accidents, or unauthorized changes
Full warranty terms are provided at the time of sale. If a listing is marked AS-IS / WHERE-IS, the listing-specific terms will apply.
Return process

How a qualifying return request is reviewed.

Step 01

Receive and inspect

Take possession and review the asset during the inspection period to confirm it substantially matches the listing.

Step 02

Submit a request

Contact support within the applicable return window if there is a qualifying issue with the asset.

Step 03

Return verification

Refunds are issued after the asset is returned and passes inspection and verification under the policy terms.

Important: Buyer protection terms may vary by listing. Certain vehicles or assets may be sold AS-IS / WHERE-IS with no warranty or guarantee. Always review the lot page, documents, payment instructions, and listing-specific disclosures before bidding.
Questions about coverage?

Contact our team before bidding if you want to confirm terms for a specific listing.

Our office can help you review inspection timing, return conditions, warranty availability, and delivery-related questions before you place an offer.

Email [email protected]
Phone (656) 268-0101
Office Hours 9:00AM - 5:00PM