Frequently Asked Questions
Quick answers about bidding, purchases, documents, payment, pickup, and delivery.
Once payment has been confirmed, all ownership and transfer documents are prepared and notarized through a licensed public notary.
The vehicle is delivered with the required documentation and keys.
Delivery typically occurs within 3 to 10 business days after payment confirmation.
At this time, all transactions are completed online.
We do not operate a public showroom, and in-person inspections are not available.
You may find our registered business address in the “Contact Us” section.
Independent reviews are available online.
You are also welcome to contact our support team by phone or email with any questions.
No. Creating an account is completely free.
Identification is required to confirm buyer identity and to prepare legal documentation and invoices.
Your personal data is protected and handled in accordance with applicable data protection laws.
We do not sell or share personal information with third parties unless required by law.
All participants are notified of the auction outcome.
The winning bidder will see the purchased vehicle listed in their account dashboard.
No. All offers remain confidential throughout the auction process.
Submitted bids are final and cannot be withdrawn.
Payment is completed via bank wire transfer within two business days of winning an auction.
Please include the provided wire reference number with your transfer.
Once documentation is finalized, the vehicle status will change to “Ready for Pickup.”
Pickup or delivery usually occurs within 2 to 10 days after payment, depending on vehicle location and document processing time.
Once an auction concludes, the winning bid is legally binding and cannot be canceled.
Failure to complete payment may result in account suspension and applicable penalties.
Penalty fees are calculated at 2% of the final purchase price.